Home Depot is the world’s largest home improvement retailer with over 2,200 stores across America. Home Depot - in their own words - aspires to excel in service to their customers, associates, communities and shareholders. With that aspiration in mind, Home Depot decided to contact us.
Home Depot wanted to deploy a new interactive touch screen kiosk to support their omni-channel strategy. They required a more durable design, UL compliance and on top of that a national roll out with a tight schedule. Quite a challenge which we loved to accept.
To achieve true value Home Depot visited our facilities and we got to know each other better. We took a survey among employees, inventarised their needs and provided a custom inventory and logistic program to support their planning. And we delivered a full working prototype within 2 weeks.
Our team value engineered the design by reducing the number of mechanical and electrical components, bundling all elements in house and testing all units to UL and ADA standards before shipping.
The result? We successfully deployed the kiosk to 460 stores in less than 3 months and reduced lead times from 8 to 3 weeks. We reduced the costs 25% by simplifying the design and bringing the number of components down from 1000 to a handful.
In addition we ensured the installation could be done easily without the need of an electrician, realizing a significant reduction in the overall cost of ownership.
Now that’s ingenuity applied.